Refunds and return Policy
RETURNS AND REFUNDS POLICY
Century Healthcare Limited
Website: https://centuryhealthcareltd.com
Effective Date: 20 July 2026
Last Updated: 14 October 2026
1. Introduction
At Century Healthcare Limited, customer satisfaction and product quality are important to us.
We are committed to supplying quality healthcare and wellness products while maintaining a fair, transparent, and straightforward returns and refunds process.
We accept eligible product returns provided the items remain in their original, unopened, unused, and undamaged condition, subject to applicable consumer protection laws.
Please read this policy carefully before making a purchase.
2. Return Eligibility
Customers may request a return within 7 calendar days of receiving their order, provided all the following conditions are met:
The product remains in its original, unopened packaging.
The product has not been used, tested, operated, or altered.
All original seals, labels, and protective packaging remain intact.
All accessories, manuals, and accompanying items are included.
The product is in the same condition in which it was delivered.
Proof of purchase, such as an order number or receipt, is provided.
Products that meet these conditions may qualify for a return and refund following inspection and approval.
Important: Opening, using, or tampering with a product may make it ineligible for a discretionary return.
This restriction does not limit customers’ legal rights regarding defective, damaged, misrepresented, or non-conforming products.
3. Non-Returnable Products
For hygiene, safety, and product integrity reasons, we generally do not accept discretionary returns of:
Products that have been opened or used.
Products with broken or removed security seals.
Products that have been damaged after delivery through misuse or improper handling.
Products missing original accessories or components.
Products returned without their original packaging.
Products altered or modified after purchase.
These exclusions do not apply where a return, repair, replacement, or refund is required under applicable Nigerian consumer protection laws.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.
Email: info@centuryhealthcareltd.com
Please provide:
Your full name.
Your order number.
A description of the problem.
Clear photographs or videos of the product and packaging, where possible.
The date the product was received.
We will review your complaint and provide an appropriate resolution in accordance with applicable law, which may include repair, replacement, or refund.
Customers are not required to keep defective products unopened to exercise their statutory consumer rights.
5. How to Request a Return
To initiate a return:
Step 1 — Contact Us
Send an email to info@centuryhealthcareltd.com with the subject:
Return Request — Order Number [Your Order Number]
Step 2 — Provide Order Information
Include your order number, purchase date, product name, and reason for requesting the return.
Step 3 — Await Return Instructions
Our customer support team will review your request and provide instructions on how and where to return the product if it is eligible.
Step 4 — Return the Product
Package the product securely in its original packaging and follow the provided return instructions.
Please do not send products back without first contacting our customer support team.
6. Return Shipping Costs
For discretionary returns involving products that are not defective or incorrectly supplied, customers are responsible for the cost of return shipping unless otherwise agreed.
Original delivery charges are generally non-refundable for discretionary returns where the delivery service has already been completed.
Where a return is necessary because we supplied a defective, damaged, incorrect, or non-conforming product, reasonable return shipping costs will be handled in accordance with applicable consumer protection laws.
We recommend using a trackable delivery service when returning products.
7. Inspection and Approval
Once a returned product is received, Century Healthcare Limited will inspect it to confirm its condition and eligibility.
For discretionary returns, we will check that:
The original packaging is unopened.
The product has not been used.
All security seals remain intact.
The product is complete and undamaged.
Customers will be informed whether their return request has been approved or declined.
If a discretionary return is declined, we will explain the reason and discuss arrangements for returning the product to the customer.
8. Refund Processing
Approved refunds will normally be processed within 7–14 business days after the returned product has been received, inspected, and approved.
Refunds will generally be issued through the original payment method where technically possible.
Depending on the payment provider and financial institution, additional time may be required for the funds to appear in the customer’s account.
Where a refund through the original payment method is unavailable, we may agree on an alternative secure refund arrangement with the customer.
Statutory refunds will be processed within any timeframe required by applicable law.
9. Exchanges and Replacements
Exchanges for a different product are subject to product availability and approval.
For products received in defective, damaged, or incorrect condition, we will assess the appropriate remedy in accordance with applicable consumer protection laws.
Where a replacement is approved, the replacement product will be dispatched following the necessary verification and processing.
10. Order Cancellations
Customers who wish to cancel an order should contact us as soon as possible.
If an order has not yet been dispatched, we may be able to cancel it and process a refund.
If an order has already been dispatched, the applicable returns procedure will generally apply.
Cancellation rights provided by law remain unaffected.
11. Product Warranty
Certain products may be covered by a manufacturer’s warranty.
Where applicable, warranty coverage, duration, exclusions, and claim procedures will be communicated through the relevant product documentation or purchase information.
Manufacturer warranty arrangements do not replace or limit customers’ statutory rights under Nigerian consumer protection laws.
Damage resulting from misuse, unauthorised modification, or failure to follow appropriate operating instructions may be excluded from voluntary warranty coverage, subject to applicable law.
12. Consumer Protection Rights
This Returns and Refunds Policy operates in accordance with applicable laws of the Federal Republic of Nigeria, including the Federal Competition and Consumer Protection Act 2018.
Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights or remedies provided by law.
Where applicable law provides greater protection than this policy, the legal requirements will prevail.
13. Contact Information
For returns, refunds, exchanges, or product-related complaints, please contact:
Century Healthcare Limited
Website: https://centuryhealthcareltd.com
Email: info@centuryhealthcareltd.com
Email Subject: Returns and Refunds Enquiry
Our customer support team will review your request and provide further guidance.
14. Changes to This Policy
Century Healthcare Limited may update this Returns and Refunds Policy periodically to reflect changes in our operations, product offerings, or applicable laws.
Updated versions will be published on our website with a revised effective date.
Changes will not retrospectively remove rights that customers have already acquired under applicable law.
© 2026 Century Healthcare Limited. All Rights Reserved.